The share of SMEs utilizing Cyprus Publish has decreased from 47% in 2021 to 44% in 2022 and to 30% in 2023
In 2023, 9 out of 10 surveyed residents have used some form of postal service, whereas a rise to 64%, from 63% in 2022 and 53% in 2021, marked the proportion of surveyed small and medium enterprises (SMEs) utilizing non-public postal suppliers in 2023 for the sending of parcels, in accordance with surveys addressed to residents and small and medium-sized enterprises (SMEs) and carried out for the third consecutive yr, in 2023 (October-December interval), by the Workplace of the Commissioner for the Regulation of Digital Communications and Posts (GERIET).
On the identical time, in accordance with the analysis performed on a pattern of 1,042 residents and 500 small and medium-sized companies belonging to the retail commerce sector and systematically sending parcels-parcels, the proportion of SMEs utilizing the Cyprus Publish Workplace has decreased from 47% in 2021 to 44% in 2022 and to 30% in 2023.
Particularly, in accordance with an announcement by GERIET concerning the citizen survey, 87% of residents have used postal providers within the final yr, displaying a drop of 8% in comparison with 2022 and 6% in comparison with 2021, whereas the usage of postal providers for receiving letters-documents and parcels was about thrice greater in 2023, in comparison with the usage of postal providers for sending.
The Cyprus Publish Workplace stays the principle postal supplier for receiving letters (96%), with the principle quantity of letters acquired by residents regarding utility payments, taxes and financial institution statements.
Concerning the receipt of parcels, in accordance with the outcomes of the survey, the principle postal suppliers are ACS Courier (65%), Cyprus Publish Workplace (51%), GAP Akis Categorical (25%) and DHL (19%), with the principle locations of receipt of parcels being from the supplier's premises and their house, with 60% and 50% of respondents respectively.
Cyprus Publish stays the principle postal supplier for letters (80%), whereas for parcels the principle postal suppliers are ACS Courier (57%), Cyprus Publish (45%), GAP Akis Categorical (36%) and DHL (13%).
As well as, in accordance with the survey, the common frequency of receiving letters decreased from 40 occasions a yr in 2021, to 33.4 occasions in 2022 and to 26.7 occasions in December 2023, whereas respectively the common frequency of receiving parcels elevated from 14.2 occasions a yr in 2021 to 14.3 occasions in 2022 and to 16.8 occasions in 2023.
The common frequency of sending letters, in accordance with the survey, decreased from 21 occasions a yr in 2021, to 19 occasions in 2022 and to 17.2 occasions in December 2023, whereas the common frequency of sending parcels elevated from 11 ,1 occasions in 2021, to 11.5 occasions a yr in 2022 and to 16.9 occasions a yr in 2023.
The respondents take into account the price of sending letters to be affordable, however “they take into account the price of sending parcels to be excessive, though 72% don’t enter into the method of evaluating the costs supplied by the varied suppliers”, in accordance with the GERIET announcement.
Concerning the extent of satisfaction of the respondents with the method of receiving parcels, whereas usually 2023 is proven to stay on the identical ranges as 2022, the non-public suppliers, with a rating of 8.5/10, appear to surpass the Cyprus Publish Workplace, which was evaluated with 7 ,5.
GERIET's survey of residents additionally finds that the common annual expenditure on sending/receiving letters for 2023 in comparison with 2022 has elevated from €37 to €60 per yr, respectively.
“This improve is probably going because of the improve noticed within the costs of native non-public postal suppliers), and for sending/receiving parcels from €83 to €117 per yr”, it’s famous.
As for the principle standards for selecting a postal supplier, these are behavior – earlier cooperation (25%), geographical proximity (ie there is no such thing as a different in my space) (24%), and good service (18% ).
In accordance with the outcomes of the survey, the respondents consider the arrival of the objects on the proper vacation spot and the velocity of supply as extra vital than the utilization traits. Additionally, solely 27% take into account that letters needs to be delivered the subsequent working day after they’re despatched, whereas 44% take into account it affordable to ship inside two working days, 16% inside three working days and 10% inside every week.
In relation to e-commerce, GERIET's analysis finds that the proportion of shoppers who make on-line purchases seems stabilized in 2023 (65%) in comparison with 2022 (64%).
Nonetheless, it’s reported to be down from 2021 (71%), which is probably going as a consequence of a rise in e-commerce volumes in 2021 because of the restrictions imposed to regulate the Covid-19 pandemic.
“The frequency with which shoppers store on-line reveals an analogous development, with the common quantity per 30 days at 1.6 for 2023, 1.5 for 2022 and a pair of.0 for 2021,” it added.
Companies
So far as companies are involved, the GERIET survey finds that the common annual expenditure of small and medium-sized enterprises has decreased for sending parcels in relation to 2021 from €654 per yr to €612 in 2022 and to €592 in 2023, and for the sending of letters from €295 to €288 to €246 per yr, respectively, whereas the common annual expenditure of SMEs with as much as 9 staff for sending parcels was 464 euros.
For SMEs with 10-49 staff it ranged to 1,100 euros, with the vast majority of packages despatched being of small measurement, it’s famous.
Additionally it is reported that 71% of SMEs ship small-sized parcels, 54% medium-sized and 23% large-sized parcels and that SMEs use Cyprus Publish on common 1.2 occasions every week, displaying a rise from a occasions every week in 2022, whereas non-public suppliers thrice every week, displaying a rise from 2.3 occasions every week in 2022.
In accordance with the outcomes of the survey, the same old locations of receipt of parcels are the premises of the corporate with 79%, and the premises of the postal supplier with 16%, whereas the principle postal suppliers utilized by SMEs to ship parcels to their prospects are GAP Akis Categorical (53%), ACS Courier (50%), Journey Categorical (31%) and DHL (9%).
As well as, the survey reveals that enterprise satisfaction with the providers supplied by postal suppliers seems to be steady. Particularly, satisfaction has various from 8.3 (2021) to eight.4 (2022) and to eight.5 (2023) for personal suppliers, and from 7.5 (2021) to 7.6 (2022) and to 7.4 (2023) for the Cyprus Publish.
As well as, the satisfaction of SMEs with the method of receiving parcels from the Cyprus Publish Workplace has elevated in relation to 2022 from 7.2 to 7.4 in 2021 it was 7.5, whereas in relation to costs, solely a really low share of SMEs (4% for letters and 12% for parcels) take into account the charges of the Cyprus Publish Workplace excessive, whereas a better share (35%) of SMEs take into account the charges of personal suppliers excessive.
Furthermore, in accordance with the outcomes of the GERIET survey, 57% of SMEs have some form of settlement with one of many non-public suppliers concerning the transport methodology and/or billing. The share of SMEs which have acquired complaints from their prospects concerning the postal supplier they used to ship them a parcel-letter fluctuates. Particularly, in October 2021 this share reached 11%, in 2022 to eight% and in 2023 to 11%.
Additionally, 38% of SMEs examine the costs supplied for sending parcels-letters from totally different suppliers earlier than sending, and to a larger extent for sending parcels than letters.
“The principle standards for selecting a postal supplier are the financial criterion (40%), the supply time (38%), the convenience of sending (36%) and the supply methodology for use (27%)”, it’s famous.
As within the case of residents, in accordance with GERIET, SMEs additionally consider the arrival of things on the proper vacation spot and the velocity of supply as crucial options of use.
