The Workplace of the Commissioner for the Safety of Youngsters's Rights neither had, nor does it have, a helpline and had by no means introduced a related service, stories the Commissioner in cost, Despo Michailidou, responding to a web site publication, which referred to calls to helplines.
The Deputy Ministry of Social Welfare additionally responds to the identical publication, which clarifies that the phone strains talked about within the publication, particularly the road 22873200 and the four-digit quantity 1440, don’t belong to the Deputy Ministry of Social Welfare “nor are they answered by Social Welfare Providers officers”.
In right now's announcement, the Commissioner for the Safety of Youngsters's Rights states that residents can name the phone line of her Workplace throughout enterprise hours (07:30 to fifteen:00) and inside connection choices are given, for extra speedy entry relying on the topic being addressed.
So as, he notes, “to make the method as pleasant as attainable to youngsters who want to talk, inside connection no 1 is offered.”
He explains that “a helpline service have to be correctly staffed with specialised employees, on a 24-hour foundation, to have the ability to reply to the wants of youngsters, primarily, and the remainder of the residents”.
Mrs. Michailidou, taking into account the rights of the kid, as they derive from the United Nations Conference on the Rights of the Little one, emphasizes that “the competent our bodies of the state should preserve phone helplines”, noting that “it’s a crucial service which affords quick access to youngsters for speedy and free help, with out the necessity for parental consent”.
Subsequently, he provides that “speedy entry to info and counseling providers via helplines is certainly one of my suggestions in occasional interventions to the competent our bodies, the truth is with regards to a helpline which existed, however was discontinued following a related choice”.
She additionally notes the necessity for helplines, the members of the Adolescent Counselors Group (AWG) of her Workplace additionally underlined.
For its half, the Deputy Ministry of Social Welfare clarifies that line 22873200 belongs to the workplace of the Commissioner for the Safety of Youngsters's Rights and line 1440 to the Affiliation for the Prevention and Therapy of Violence for the Household (SPAVO), whereas noting that the Social Welfare Providers reply on to incidents, each throughout Public Service hours and outdoors Public Service hours inside the framework of a particular guide of interdepartmental procedures for household violence between the YKE, the Police, the Psychological Well being Providers and different co-competent Providers.
“The cooperation with all of the businesses concerned, in addition to the workplace of the Commissioner for the Safety of Youngsters's Rights and SPAVO, is invaluable,” he notes.
Relating to the incident, described within the publication, it states that the Social Welfare Providers didn’t obtain any info, whereas in communication they’d each with the workplace of the Commissioner and with SPAVO, they had been assured that the phone strains are working usually.
Apart from, in relation to the private information for the case in query, the Deputy Ministry of Social Welfare states that it contacted the writer of the publication and obtained all the mandatory info to deal with the incident.
Supply: KYPE
