Barclays customers hit by third day of payment issues

Barclays clients are coming into a 3rd day of points with funds and transactions because the financial institution struggles to repair ongoing technical points.

On Friday when the outage started, clients informed the BBC they had been having bother with cellular and on-line banking and making important funds.

It isn’t believed to be a cyber assault and the financial institution has not but defined what induced the issue, nor how many individuals are affected.

Barclays is among the UK’s largest banks, with over 20 million UK retail clients.

On Saturday, the web site downdetector, which screens outages, confirmed practically 5,000 points had been reported with Barclays, greater than double the quantity reported on Friday.

On Saturday afternoon, Barclays’ web site mentioned issues with its app and on-line banking had been ongoing, and warned clients that they could face points making and receiving funds.

“Your stability could also be incorrect and a few funds you made or expect to obtain could not present,” learn the message on the financial institution’s web site.

The web site additionally informed clients that their excessive avenue branches could not be capable of help with all queries “resulting from points we’re going through”.

Friday, which was pay day for many individuals within the UK, was the deadline for self-assessment tax returns.

Some Barclays’ clients have mentioned they had been unable to make their funds to HMRC.

An announcement from HMRC mentioned it’s working intently with the financial institution to minimise the affect on these submitting self-assessments.

It confirmed that points associated to the Barclays outage won’t lead to late cost penalties as these don’t apply till March 1.

Barclays has apologised and mentioned it can “make sure that no impacted buyer is not noted of pocket”.

On X, the financial institution suggested clients going through difficulties accessing their cash to hunt assist from family and friends or to get in contact with meals banks.

In response to at least one consumer who mentioned they had been unable to entry their account, the financial institution posted a hyperlink to the Trussell Belief, a charity which runs meals banks nationally.

Emily from Exeter informed the BBC that she is spending the weekend on a good friend’s couch after being unable to maneuver into her new home.

“I am successfully homeless with my two youngsters and two cats,” she mentioned, including that her youngsters had been staying with household.

“My removing van is deserted with the whole lot I’ve in it,” the 44-year-old mentioned.

“I am a single mom who has labored extremely exhausting for this and to be left homeless is indescribable.”

In a press release issued on Saturday, a spokesperson for Barclays mentioned the financial institution was “extraordinarily sorry” and that it was “working exhausting to repair the problem”.

“Some could proceed to see an outdated stability, and funds made or obtained could not present. Prospects mustn’t attempt to make the cost once more”, they mentioned.

“Prospects can use their playing cards and withdraw money, use our app and on-line banking, and as quickly as these remaining points are resolved, we’ll let our clients know”.

It added: “We’re preserving our name centres open for longer this weekend and we can be proactively contacting clients who could also be susceptible”.