Issues confronted by the well being insurers’ organisation (HIO)’s IT system which resulted in Gesy’s well being portal taking place for a number of hours final month have been under no circumstances associated to any knowledge safety points, the HIO’s deputy director-general Efi Kammitsi mentioned on Wednesday.
Chatting with the Cyprus Information Company, she mentioned the problems skilled have been “purely resulting from a system effectivity downside which is being resolved by the contracting firm and under no circumstances issues any points of information safety or a collapse thereof”.
“The system has mainly turn out to be gradual by way of its efficiency,” she mentioned, including that this has induced 4 incidents associated to the web site’s stability in latest months.
With this in thoughts, she mentioned a gathering had been held between the HIO’s board of administrators and representatives of the corporate contracted to run Gesy’s web site, and that the corporate had “given explanations and mentioned how the problem was dealt with”.
“The contracting firm has knowledgeable us that it was neither a matter of information safety, nor was it any critical challenge,” she mentioned.
She went on to say that on the entire, the IT system has been “very steady over time since Gesy was launched in 2019”.
“We’ve got an excellent and steady IT system and this continues to be the case, we simply occurred to have these points not too long ago,” she mentioned, including that such a critical outage has “by no means occurred up to now”.
“There have been some technical points which arose from the contractor’s facet, and so they have assured us that they’ve taken all the required measures to resolve them,” she mentioned.
She was eager to level out that Gesy’s IT system is “very massive and really advanced, as a result of it has connections with varied different sub-systems”. It’s these connections, she mentioned, which typically make the web site load slowly and trigger different associated points.
“Folks felt this inconvenience resulting from this, for instance after they logged in to order prescriptions. The system grew to become gradual for a while, on some days, and that’s the reason this downside arose. The system didn’t crash, nevertheless it was gradual, and so there was a delay in service,” she mentioned.
She mentioned the actual challenge which induced the web site to be gradual has now been “definitively resolved”, however did be aware that different, comparable points could gradual the web site down sooner or later.
Nevertheless, she mentioned, when there are comparable back-end points on Gesy’s web site, efforts are routinely made to make sure as finest as doable that they don’t affect the providers supplied.
“The trouble is there to not have the problems be felt by abnormal folks, and to not have an effect on the standard of service,” she mentioned.
Gesy’s web site had encountered critical issues final month, with the web site displaying a message which learn that Gesy portals “are at present unavailable resulting from a technical challenge”. The issue was resolved inside hours.
