Is Sky Down? How to Fix Your Sky Glass or Sky Stream

As handy as Sky Glass and Sky Stream are, typically issues go mistaken. Your TV is probably not turning on or loading sure channels/streaming providers. In reality, on the time of writing, these points appear to be affecting customers throughout the UK – my very own Sky Glass wouldn’t activate earlier this week.

If that is occurring to you, then there are some things you are able to do to get your providers again up and dealing once more. Notice that this text is only for Sky Glass and Sky Stream, and we’ll be writing a separate information for Sky Q customers.

Examine if there’s an lively Sky challenge

The very first thing it’s best to do is set up whether or not this is a matter together with your {hardware}, or if it’s a wider drawback. You are able to do this by visiting Sky’s service web page, which ought to let you know if engineers are working to unravel one thing.

If one thing is a big drawback, Sky might put up by itself Assist social channels. If you happen to can’t discover that, then attempt going to Sky’s boards, Twitter and Reddit to see if anybody else is experiencing the identical issues as you.

Attempt the Sky restoration course of

Resetting your machine is barely totally different relying on what you’ve got. Listed below are the steps it is advisable to take:

How you can reset Sky Glass

Flip off your Sky Glass on the mains (you don’t must unplug it)

Press and maintain the Standby button on the right-hand facet of TV (beneath the Mute button) for at the very least 60 seconds – pictured beneath

Hannah Cowton-Barnes / Foundry

Maintain your finger on the button as you turn the TV again on on the mains

Wait till you see the LED lights in the course of your TV flash – pictured beneath

Hannah Cowton-Barnes / Foundry

Enable quarter-hour to your Sky Glass to complete the restoration course of

Flip the TV again on

Comply with the steps to arrange your TV. You’ll must sign up to your Sky account in your smartphone, and select your preferences to your show

When you’re arrange, you’ll must resign into any streaming apps equivalent to Netflix and so forth

Additionally, you will must set your image and audio settings again to what you had

Playlists must be saved

I’d like to notice that I didn’t maintain the standby button for 60 seconds whereas the TV was off – this step appears to have been added by Sky since I final examined. Nevertheless, the restoration course of nonetheless labored efficiently for me.

How you can reset Sky Stream

Flip off your Sky Stream on the mains (you don’t must unplug it)

Press and maintain the Standby button on backside of your puck for at the very least 60 seconds – pictured beneath

Chris Martin / Foundry

Maintain your finger on the button as you turn the TV again on on the mains

Wait till you see the LED lights on the highest of your puck flash totally different colors

Enable quarter-hour to your Sky Stream to complete the restoration course of

Flip your TV again on to entry Sky Stream

Comply with the steps to arrange your Stream. You’ll must sign up to your Sky account in your smartphone, and select and preferences to your puck

When you’re arrange, you’ll must resign into any streaming apps equivalent to Netflix and so forth

Additionally, you will must set your image and audio settings again to what you had

Playlists must be saved

Wire Busters additionally reported different points with the restoration course of, together with difficulties reconnecting the distant and points linking the Sky account to the TV/puck.

What do I do if the restoration course of doesn’t work for Sky Glass/Sky Stream?

If this isn’t working, then Sky recommends you look by its assist pages for something extra particular. If you happen to’ve exhausted that, then the following neatest thing is to name Sky instantly on 03337593505 – although remember should you’re not with Sky Discuss or Sky Cell, prices might apply.

There’s additionally a digital assistant on Sky’s webpage, however this isn’t with a human – calling could also be the best choice. If we get any extra updates from Sky on repair frequent points, we’ll replace this tutorial.

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