An outraged father has lashed out at Qantas for shedding his pre-booked air tickets and ruining his vacation together with his spouse and youngsters.
Melbourne man Christopher Reynolds booked a $3,000 household journey to Japan in 2020, which was cancelled due to journey restrictions throughout the Covid pandemic.
In 2021, the family-of-four used a part of a Qantas voucher to e book a visit to Western Australia, however these plans had been additionally thwarted by border closures.
Earlier this yr, Mr Reynolds booked a household journey to the Gold Coast.
However he claimed after they arrived to test in at Melbourne Airport, Qantas employees stated they might not discover the reserving.
Earlier this yr Mr Reynolds booked a household journey to the Gold Coast however after they arrived to test in at Melbourne airport Qantas employees stated they might not discover the reserving
Mr Reynolds was advised to name the customer support line, however the phone operator advised them the corporate’s refund system was down.
By the point he received off the telephone, their flight had taken off and his children had been having a meltdown.
Mr Reynolds ended up paying for the subsequent obtainable flight as a result of the household had already booked a resort and actions on the Gold Coast.
After greater than 20 hours on the telephone preventing for Qantas to refund their cash, the airline repaid $1,000 and gave them $100 vouchers for the inconvenience.
Mr Reynolds stated everybody on the airline had admitted to him that ‘issues weren’t performed proper’ and that they’d type it out inside every week.
However the delays had been irritating for the household who wanted the cash to cowl fundamental residing bills.
‘I had a little bit of pleasure within the nationwide service and through Covid, I assumed we might do our little bit to help them as properly… however this expertise has made me go, I do not wish to fly with them once more,’ he advised 7News.
It’s understood that the airline now has plans to refund the complete quantity
It’s understood that the airline now plans to refund the complete quantity.
‘We sincerely apologise for Mr Reynolds’ expertise and recognise this isn’t the expertise our clients anticipate,’ a Qantas spokesman stated.
‘We’ve reached out to Mr Reynolds to apologise and to rearrange for the remaining funds to be refunded.’
Day by day Mail Australia has contacted Qantas for additional remark.
