NEW DELHI: An American senior dwelling firm has prolonged an apology following an incident the place a job applicant acquired what they termed because the “rudest rejection e mail” which had a one-word response “Declined”.The recruiter, Eskaton, headquartered in Sacramento, California, attributed the one-word response to a glitch of their on-line recruitment software program, as disclosed in a Reddit publish.”In all my years, I’ve by no means seen a rejection letter. I do not even know what to name this. Uncourteous? Impolite? Unprofessional?,” a consumer remarked within the Jobs subreddit neighborhood.The now-removed publish prompted backlash towards Eskaton for automating such a pivotal side of the hiring course of. Regardless of the sender’s e mail tackle being partially obscured within the screenshot, the area title enabled identification of the employer, compelling them to concern an apology.”Apparently my authentic publish made so many waves that it reached the corporate, and I received despatched this earlier at present,” the applicant mentioned, sharing an e mail despatched by the corporate after backlash which learn: “We just lately realized of a system malfunction with our on-line recruitment software program the place it mechanically despatched out replies to candidates for some openings with the one phrase ‘decline.’ We’re very sorry this error occurred, because it doesn’t characterize who we’re or how we deal with individuals. All candidates ought to be handled respectfully all through the recruitment course of, which incorporates receiving an acceptable, well mannered response with the end result. We sincerely apologise for this error and consider now we have discovered the supply of the issue so this doesn’t occur once more.”The consumer disclosed receiving screenshots from different people who had acquired the identical e mail, expressing gratitude for bringing the difficulty to Eskaton’s consideration and holding them accountable. Additionally they acknowledged that whereas a single-worded e mail conveying “decline” was comparatively acceptable, it paled compared to different harsh types of rejection, resembling ghosting.
